IT Support Technician

Esthil Engineering

Madrid/Tenerife

  • Assembled, repaired and upgraded computer hardware
  • Network and operations troubleshooting
  • Organised and stored backups
  • Implemented and maintained a secure wifi network

Headchef

Foam Cafe Ltd

Dublin

  • Personnel management:
  • Interviewing and hiring/ Coordinating and rostering/ Training
  • Implemented health and safety procedures
  • Liaised with service providers and suppliers
  • Monitored costs and budget

 

Jose Hilario Hernandez

 

Jun '07 - May '09

 

May '13 - Feb '18

 

Data Center Technician – Mobile Repair

GemPool

Dublin

Data Center Tech at the largest cloud provider in Ireland

  • Met SLAs against assigned trouble tickets via a directed workflow
  • Responsible for troubleshooting and repair of server hardware and software issues
  • Identification of root causes, parts ordering, setting instructions and verification of fix
  • Installed new optic fiber and copper from new racks to the bricks and core switches respectively
  • Worked with logistics, re-identification of parts, maintaining inventory within the DC
  • Replacement of hard drives / SSD. TPVR with DCOs and decommission following strict procedures
  • Worked with cross-functional teams on a regular basis to complete routine work
  • Adhered to security and safety DC best practices

Spanish Engineer living in Dublin since 2012 with an IT background.

Desire to learn and determination to develop a successful career in

cybersecurity have been the pillars of a solid IT foundation. Moreover,

my problem-solving skills with an out of the box approach, my hunger for

new challenges and my attention to detail, have led me to stay at the top

5 ranking in Blue Team Labs Online platform since March 2021

 

Focused

Self-Taught

Communication

Problem-Solving

Attention to Detail

Teamwork

Resilience

Critical Thinking

Running

 

Photography

 

Resume

  • BEng (Honours) in Civil Engineering

University of Alfonso X, Madrid

2007-2011

NETWORK  SECURITY PROFESSIONAL

 

Feb '09 - Aug '12

 

 

 

 

Sep '19 -  Dec '19

 

 

 

 

Dec '06 - May '07

Civil Engineer Assistant

Esthil Engineering

Tenerife

  • Prepared engineering drawings of multi-storey buildings
  • Carried out design and analysis of concrete structures
  • Compiled and organised engineering drawings
  • Deployed 3D views embedded in PDF documents

Website Designer

Self-Employed

Madrid/Tenerife

  • Created websites from design to development:
  • Gathering information, planning, graphic design and hosting
  • Implemented new software and post-production techniques

 

Security Operations

Incident Response

Network Security Digital Forensics

Security Analytics

Microsoft Server

Python

Linux

Car

 

Motorbike

QR Personal Details

  • English                Fluent
  • Spanish               Native

 

IT Certificates

Education

Work Experience

Skills

Hobbies